Shipping policy

Last updated: 25 July 2026

Thank you for shopping with SouqSwift.Online. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our website.

1. Delivery Locations

SouqSwift.Online currently delivers to supported locations within:

  • United Arab Emirates
  • Saudi Arabia

Delivery availability may depend on the customer’s city, delivery address, product type and courier coverage.

If we are unable to deliver to your location, we will contact you using the information provided with your order.

2. Order Processing

Orders are reviewed and prepared for dispatch after they have been successfully placed and, where applicable, confirmed.

Cash on Delivery orders may require confirmation by telephone, WhatsApp, email or another available contact method before dispatch.

Orders may be delayed or cancelled if:

  • The delivery address is incomplete or incorrect.
  • The telephone number provided is invalid or unreachable.
  • The order cannot be confirmed.
  • The product becomes unavailable.
  • Payment cannot be authorised.
  • Fraudulent or suspicious activity is reasonably suspected.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

3. Estimated Delivery Times

Estimated delivery times may vary depending on:

  • Delivery country and city
  • Product availability
  • Courier coverage
  • Order-confirmation time
  • Weekends and public holidays
  • Weather or transportation disruptions
  • Customs or regulatory procedures
  • Circumstances outside our reasonable control

The estimated delivery timeframe shown at checkout, on the product page or in your order confirmation is an estimate and not a guaranteed delivery date.

We will make reasonable efforts to deliver your order within the communicated timeframe.

4. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit your order.

Shipping charges may vary according to:

  • Delivery location
  • Product size or weight
  • Order value
  • Delivery method
  • Promotional offers

Free delivery may be available for eligible orders, products or locations where expressly displayed on the website or during checkout.

We will not add undisclosed SouqSwift.Online shipping charges after an order has been confirmed.

5. Cash on Delivery

Cash on Delivery may be offered for eligible orders and supported delivery locations.

Where Cash on Delivery is selected:

  • A valid telephone number must be provided.
  • We may contact you to verify the order before dispatch.
  • The full amount shown in the order confirmation should be available at delivery.
  • The courier may be unable to provide change.
  • Delivery may be cancelled if the customer repeatedly fails to answer confirmation or delivery calls.

Repeated refusal of confirmed Cash on Delivery orders or intentional provision of incorrect information may result in Cash on Delivery being restricted for future orders, subject to applicable law.

6. Order Confirmation and Tracking

After placing an order, you may receive an order-confirmation email or other confirmation message.

Where tracking is available, tracking details may be provided by email, SMS, WhatsApp or through the courier’s tracking service after dispatch.

Tracking information can sometimes take additional time to update after the package has been handed to the courier.

7. Multiple or Split Shipments

Products within the same order may occasionally be shipped separately because they are stored at different locations or become available at different times.

Where an order is divided into multiple shipments:

  • You may receive more than one package.
  • Packages may arrive on different dates.
  • Separate tracking details may be provided.
  • You will not be charged an additional SouqSwift.Online shipping fee unless this was clearly disclosed before the order was confirmed.

8. Address and Contact Information

Customers are responsible for providing:

  • A complete and accurate delivery address
  • Correct city and area information
  • Building, apartment or villa details where applicable
  • A valid and reachable telephone number
  • Any relevant delivery instructions

Please contact us immediately if you discover an error in your delivery information.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery costs caused by incorrect or incomplete customer-provided information may be charged only where clearly communicated and permitted by applicable law.

9. Delivery Attempts

The courier may contact you before or during delivery.

If delivery cannot be completed because the customer:

  • Is unavailable
  • Does not answer calls
  • Provides an incorrect address
  • Refuses the package without an approved reason
  • Fails to provide required access or delivery information

the order may be returned to us or cancelled.

A new delivery attempt or reshipment may involve an additional delivery charge where applicable and communicated in advance.

10. Delayed Orders

Courier delays can occasionally occur.

If we become aware of a significant delay or difficulty affecting your order, we will make reasonable efforts to inform you and provide an updated estimate.

Please contact us if:

  • Your order has not arrived within the communicated timeframe.
  • Tracking has not updated for an extended period.
  • The courier has not contacted you.
  • The order appears to have been sent to an incorrect location.

Nothing in this policy limits any cancellation or refund right available to customers under applicable UAE or Saudi Arabian consumer laws.

11. Lost Packages

If tracking indicates that a package may be lost, contact us so that we can investigate with the courier.

We may ask you to confirm:

  • Your order number
  • Your delivery address
  • Whether anyone else at the address accepted the package
  • Any messages received from the courier

Where the courier confirms that the package was lost before delivery, we may offer a replacement or refund, depending on product availability and applicable law.

12. Orders Marked as Delivered but Not Received

If an order is marked as delivered but you have not received it:

  1. Check with household members, reception, security personnel or neighbours.
  2. Check any safe location identified by the courier.
  3. Confirm that the delivery address on the order is correct.
  4. Contact us promptly with your order number.

We will review the matter with the delivery provider. The outcome may depend on the courier’s delivery records and investigation.

13. Damaged, Defective or Incorrect Orders

Please inspect your package as soon as it is delivered.

Contact us promptly if:

  • The package arrives visibly damaged.
  • The product is damaged or defective.
  • An item is missing.
  • You receive the wrong product.

Please provide:

  • Your order number
  • Clear photographs or videos of the package and product
  • A photograph of the shipping label where available
  • A brief explanation of the issue

Do not discard the packaging or damaged product until we have reviewed the issue.

Returns, replacements and refunds are handled according to our Return & Refund Policy.

14. Customs, Duties and Taxes

Where orders cross national borders, customs duties, import taxes or other government charges may apply.

Where such charges are included in the checkout total, they will be displayed before the order is submitted.

Where charges are not included, any customer responsibility will apply only where legally permitted and appropriately communicated.

SouqSwift.Online is not responsible for delays caused by customs inspections, regulatory checks or incomplete information requested by the relevant authorities.

15. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We may be able to make changes before processing or dispatch begins. However, changes cannot be guaranteed once an order has been prepared or handed to the courier.

If an order has already been dispatched, it may need to be handled under our Return & Refund Policy.

16. Refused and Undeliverable Packages

Packages returned because of an incorrect address, failed delivery attempts or customer refusal may be treated according to the circumstances of the order.

For prepaid orders, any approved refund may be reduced by actual return-delivery costs where:

  • The return was caused by incorrect customer-provided information.
  • The customer refused a correct and undamaged order without an approved return reason.
  • Such a deduction is clearly communicated and legally permitted.

This does not apply where the item was damaged, defective, incorrect or otherwise protected by applicable consumer law.

17. Events Outside Our Control

We are not responsible for unavoidable delays resulting from circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation interruptions
  • Government restrictions
  • Customs or regulatory delays
  • Strikes
  • Public emergencies
  • Widespread communications or courier outages

We will make reasonable efforts to reduce disruption and provide updated information where available.

18. Contact Us

For shipping or delivery questions, contact:

SouqSwift.Online

Email:
awaismaqsood959@gmail.com

Please include your order number when contacting us about an existing order.